Puppy of labrador licking the face of woman sitting on the white leather sofa

Order Minimums

  • No minimum order requirements

Shipping and Handling Fees

  • Orders over $200 qualify for free shipping and handling.
  • A 10% shipping and handling fee will be applied to orders under $200.00.
  • All orders are shipped utilizing FedEx, UPS, or USPS.

Free Shipping on all Training Pad Cases

  • Training Pad case pricing includes all shipping and handling costs.

Shortages and Damages

  • Any order shortages or damages must be reported within 48 hours of receipt. Contact your Pet Retail Direct representative to arrange for product replacement.

Return Policy

  • All returns must be received within 30 days of order placement.
  • Return items must be in original unopened packaging.
  • Please contact your Pet Retail Direct representative to ensure that your return is processed correctly.
  • A 15% re-stocking fee, (minimum $5.00), will be applied to all returns.
  • Returns should be made via FedEx, UPS or USPS with insured delivery. All return shipping charges are the responsibility of the customer.

Payment Policy

  • We accept PayPal and the following types of credit card payments: VISAMasterCardAmerican Express and Discover.
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